Returns and Refunds
Legal
Returns and Refunds
You have 30 days from the day your order shows up to send it back for a refund. There is no restocking fee.
What we take back
Gear in resalable condition, with the tags and packaging it came in. Trying something on to check the fit is fine. Once it has been trained in or washed we can’t resell it, so we can’t take it back.
If your order shows up damaged, defective, or just wrong, that one is on us. Send a photo and we’ll cover it, shipping both ways.
Starting a return
Email support@betterperformancegear.com with your order number and what you want to send back. We’ll reply with a return authorization and the address to use. Wait for that email before you ship anything. Packages that come back without one are hard to trace, and we can’t refund something we never got.
Return shipping
If the gear is damaged, defective, or wrong, we pay. If you changed your mind, you pay. Use a tracked service either way, since the package is your responsibility until it reaches us.
Refunds
Once the return arrives and we’ve looked at it, we refund the original payment method within five business days. Your bank usually takes a few more days to show it. Original shipping gets refunded when the return is our fault.
Exchanges
Return what you have and order the size or color you actually wanted. It is faster than waiting on two packages to pass each other.
Canceling an order
Email us as soon as you know. If it hasn’t gone to the warehouse yet, we’ll cancel it and refund you in full. After it ships, it becomes a return.